Privacy policy

We collect the minimum data needed to run your voice agents. This policy explains what we hold and why.

1. What we collect

Account details, the call audio and transcripts you generate or connect, and the metadata required to serve and bill it. We never sell your data.

2. How we use it

To run your agents, generate transcripts and keep the service secure. We never use your data to train models without your consent.

3. Data retention

You control retention. Call data is held for the life of your account, then deleted on your instruction.

4. Your rights

You may request access, correction or deletion of your data at any time by emailing privacy@echo.ai.